Returns and Exchanges

Didn't get what you want? We'll make it right. Give us a call and we'll arrange to get you what you need. Below are our return guidelines to expedite the process.

How to package a return
In order to receive a full refund or to process an exchange, we must receive products back in a resaleable condition. If a product is sent to us, and damaged during shipping, the customer is responsible for the loss or damage of the product. We have several suggestions to insure safe shipping.

Pack the product properly. Our products are wrapped in paper, plastic, or cardboard to keep them safe during shipping. Please rewrap the products so that the pieces aren't rubbing against each other. Once wrapped, tape them together. If parts are loose in the box, they will get damaged.

Insure your packages. All shipping companies offer insurance, generally about $.35 per $100. If a shipment is lost or damaged, the shipping company will pay for it. Tyler Morris Woodworking cannot file a claim for a package it did not send. The customer is responsible for filing a damage claim for the package they sent.

For further information on proper packaging, consult the UPS web site at http://ups.com/using/services/packaging/guidline.html

Please keep a receipt of the shipment. If the package is lost, you need the receipt to file a claim with the shipping company.

If you take the package to a public shipping company like PackMail, or Mail Boxes Etc., they will take care of packaging it properly and will file any claims for you in case of damage.

Shortage or wrong item.
If we made a mistake and sent you the wrong item we will send you the right item and arrange to have the wrong one sent back to us at our cost. Please call toll free at 866.493.0879 for immediate service.

Exchanges
If you received something but decide you'd rather have it another size or color, we're happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. For immediate exchanges you can purchase the new item and have it sent, and then we will credit your account when the original item is received. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. We not responsible for damage during shipping. Please review the repacking guidelines above.

Shipping Cost
Shipping cost are non-refundable. Shipping is part of the transaction and not the product. Only a product can be returned, so only the product price is refunded. If the product is defective or damaged, we will pay the return freight and send you new product. If a product is exchanged, or returned for a refund, then the customer is responsible for the shipping, including any damage incurred on the way to Tyler Morris Woodworking. All shipment will be made via UPS Ground. Customers will be responsible for upgrades to UPS Next-day air, 2nd-day air, or 3-day select. .

Notify us immediately
Please call and notify us of returns within 5 business days of receipt of product. You will have 15 days from receipt to return the product.

Custom Orders
Custom Orders are not available for refund. All custom orders will require half down when the order is placed. The balance is due upon completion of the order.

For any questions regarding a return, please call Service toll free at 866.493.0879