After Placing an Order
When will my order be shipped?
We usually ship orders the same day as the order was placed. If your order is not in stock we will call you right away and hopefully make arrangements. Expedited orders will always be sent out same day if received before 4pm MST, otherwise they will be shipped the next day. If you are ordering after 4pm, Mountain Standard Time, and need something shipped that day, please call us at 970.690.0503.
See Shipping Policy for more details.
May I change my order?
Yes, you can revise your order by sending an e-mail to firstname.lastname@example.org or calling 970.493.0879. You can add or delete items from your order. We may adjust the shipping accordingly. However, we cannot guarantee that the changes will be made on time since we process and ship orders very quickly during business hours.
How do I track my packages?
You will receive an e-mail with the subject line reading "UPS Quantum View" within 24 hours. This e-mail will contain your UPS tracking number and a link to track your package.
When will I receive my packages?
UPS does not guarantee Ground delivery to any residential addresses. Click here to see an estimated UPS Ground delivery map.
May I combine two orders to save shipping?
Yes, if you want to add to your original, simply place a second order, and in the comment box under the shipping information reference the order number of the first order. Shipping will be adjusted manually. We can not assure that orders will go together, but we will try. Some orders cannot be combined due to their size and dimensions.
Why didn't I receive my e-mail confirmation for my order?
This happens most often because a wrong e-mail address is entered in the order form. An order confirmation should be sent within 1 hour after a firm order is placed. If you don't receive the e-mail confirmation of your order, you most likely will not receive the shipping confirmation either. We suggest you to contact us immediately by sending us an e-mail email@example.com.
I placed my order one week ago. What's the status of my order?
Most often you should have received the package within 5 days. However, orders may be partly or entirely delayed for the following reasons. We do try to contact customers by e-mail if there is a known delay.
Your credit card information cannot be verified and we can't get hold of you by phone or e-mail.
Your shipping address is wrong or no one is there to accept packages.
Please use the tracking number for your order before you contact us. If the package is not in transit let us know and we will investigate the delay.