After Receiving an Order
The product was damaged during shipping.
Always inspect a package as soon as it arrives. If the delivery driver is still present, have him note the damage. This will make it easy to process a claim with the shipping company. Call us and let us know about the damage so we can file a claim with the shipper, and get your product replaced. You will be given instructions on the phone about how to return the damaged product. Contact Us.
I don't like the product I ordered.
If you received something but decide you'd rather have it another size or wood type, we're happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. For immediate exchanges you can purchase the new item and have it sent, and then we will credit your account when the original item is received. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. Tyler Morris Woodworking is not responsible for damage during shipping. Please review the repacking instructions under Return Policy.
I can't find my receipt.
Your receipt (packing slip) most likely will be inside your box, or in some cases, it will be sealed in an envelope marked "Invoice Enclosed" on the outside of a box. If you expect to receive multiple boxes, there will be only one receipt.